Whether you’re joining us for the first time or returning home again, we know you might have a few questions. Below, we’ve answered the most common ones to help you prepare, pack, and feel at ease.
Still curious? Reach out via Instagram or the Contact Us page.
Where is Lost & Found?
During the festival, head to the Information Station. After the event, all items will be photographed and shared on our Facebook Event page. DM us to collect in Cape Town.
How do I get a refund on unused wristband funds?
Cashouts open 1–2 weeks post-event. You’ll receive an email from Howler with steps to claim your balance.
Will there be showers and toilets?
Yes. Each camping area includes portable toilets, basins, and showers – cleaned regularly for your comfort.
Can I bring my own food and drink?
Yes, including meat. However, no open flames are allowed for safety reasons. You’ll find delicious vegetarian and vegan food vendors, juice bars, coffee stands, and a licensed bar on site.
Are pets allowed?
Unfortunately, no. We love animals, but the venue has a strict no-pet policy due to the protection of native species like blue cranes and wild ducks.
Is there Wi-Fi or cell signal?
There’s no signal at Elandskloof. We will have WiFi hotspots around the festival – perfect for checking in with loved ones, but not reliable for working remotely.
Is the event cashless?
Yes. You’ll receive a wristband at the gate, which can be loaded with funds before or during the event. We recommend preloading via your Howler profile to skip queues.
Can I bring alcohol?
Yes, but please don’t bring glass. All alcohol must be in plastic or cans for safety.
Are there recycling or waste systems?
Yes. You’ll find waste stations throughout the venue. All rubbish is sorted and recycled on-site by our eco team.
Will there be phone charging stations?
No charging stations are available. Please bring fully charged power banks.
Can I transfer my ticket to someone else?
Yes! Ticket transfers are available up until two weeks before the festival. Simply email support@howler.co.za with the new attendee’s details.
How do I resell my ticket?
Use the official resale platform on our Howler page to avoid scams.