Effective Date: 25 June 2025

Retreat Yourself values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store information when you interact with us—whether online or at our events.

 

1. Who We Are

Retreat Yourself is a wellness festival based in South Africa. Our website address is: https://retreatyourself.co.za.

For any privacy-related queries, please contact us at hello@retreatyourself.co.za.

 

2. What Data We Collect

We may collect and process the following personal information:

• Full name, email address, and phone number
  
  
• Billing or ticketing information (via Howler)
  
  
• Event registration details and preferences
  
  
• Newsletter sign-up data
  
  
• IP address and browser type
  
  
• Website usage data through cookies and analytics
  
  

 

3. How We Collect Your Data

You may provide your data when you:

• Purchase a ticket via Howler
  
  
• Sign up for our newsletter or updates
  
  
• Apply to be a vendor, volunteer, or workshop host
  
  
• Submit a form or contact us via our website
  
  
• Browse our website (cookies and embedded tools)
  
  

 

4. How We Use Your Data

We use your information to:

• Process ticket purchases and registrations
  
  
• Send newsletters, updates, and special offers
  
  
• Improve your website experience using analytics
  
  
• Respond to your inquiries and support requests
  
  
• Run targeted marketing campaigns (e.g. Facebook, Google)
  
  

 

5. Cookies & Tracking

Our website uses cookies and third-party tools such as Google Analytics and Meta Pixel to understand user behavior and improve our offerings.

You may disable cookies in your browser settings at any time.

 

6. Third-Party Services

We work with trusted third-party services that help us operate our business efficiently:

• Howler – for ticketing and event registration
  
  
• Everlytic – for email marketing and communication
  
  
• Google Analytics – for website analytics
  
  
• Meta (Facebook/Instagram) – for advertising and tracking
  
  

Each third-party provider has its own privacy policy. We ensure they follow industry-standard data protection practices.

 

7. Your Rights

You have the right to:

• Access the personal data we hold about you
  
  
• Request correction or deletion of your data
  
  
• Withdraw consent or unsubscribe from marketing at any time
  
  
• Lodge a complaint with a data protection authority
  
  

To exercise any of these rights, please contact us at hello@retreatyourself.co.za.

 

8. Data Retention

We retain your data only for as long as needed for the purpose it was collected. You may request data deletion at any time unless we’re legally obligated to retain certain information.

 

9. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

 

10. Updates to This Policy

We may update this policy occasionally to reflect changes in our services or legal requirements. The most recent version will always be available on our website with the effective date listed at the top.